Returns & Exchanges

At RestaurantSupply.com, we strive to ensure every kitchen is equipped for success, offering a 30-day window for returns on most unused and original-packaged items. Please note that certain commercial equipment and custom orders may be subject to manufacturer restocking fees.

Return Process

• 1.
  Initiate Your Return

  Log into your account or contact our customer service team to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

• 2.
  Prepare the Package

  Securely pack the items in their original manufacturer's packaging, ensuring all manuals, accessories, and protective inserts are included to avoid damage.

• 3.
  Label and Ship

  Clearly mark the outside of the shipping box with your RMA number and ship the package back to our designated distribution center using a trackable carrier.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned goods for resale condition, we will issue a refund to your original payment method, minus any applicable restocking fees.